T-Mobile looks set to carry that momentum into 2025, calling for postpaid net customer additions across all products of 5.5 million to 6 million, excluding pending acquisitions, and adjusted ...

Now, in a recent interview, T-Mobile CEO Mike Sievert shared the company’s plans to capitalize on artificial intelligence (AI) for customer retention.

Concerns about T-Mobile's brand commitment to customer service exist, but reduced competition lessens the impact on customer retention.

If you’re not a T-Mobile customer but want to get these Magenta Status perks, shop eligible plans here.

Some T-Mobile customers are reportedly receiving generous retention offers when they attempt to cancel their plan.

Switch to T-Mobile and take advantage of the new Family Freedom deal today. Get four iPhones free and up to $3,200 off your old phones.

T-Mobile has agreed to pay a $15.75 million fine and improve its security in a settlement over a series of data breaches over three years that affected tens of millions of customers.

What T-Mobile didn’t expect was the impact this kind of mentorship program would have on retention.

T-Mobile credited its customer-first mindset for the strength of its quarterly and annual results in a Q4 2024 earnings release last week. Total service revenues rose 6% year over year to $16.9 ...

Backlash forces T-Mobile to cancel automatic migrations to pricier plans Firm drops widely panned idea but still aims to move users "up our price card." ...

T-Mobile is buying back way more shares than it just issued The $7.6 billion in shares T-Mobile just issued to Softbank is a fraction of the amount T-Mobile is spending to buy back its shares.