Editor's Note: This piece was written by Head of Customer Experience (CX) and Social Engagement at 7-Eleven, Jerry Campbell. Opinions are the author's own. It's no surprise to anyone that retailers ...

PALO ALTO, Calif.--(BUSINESS WIRE)--Talkdesk®, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves enterprises of all sizes, today announced ...

Remember when big box retailers crushed the “mom and pop” shops that once formed the backbone of retail? The same thing is threatening to happen online, accelerated by the unprecedented challenges, ...

Many brands miss their business goals, not because they have a poor product or their marketing strategy is weak. They miss their goals because they don’t prioritize customer service. And the main ...

Rogers & Hollands, an omnichannel jewelry retailer, recently implemented Oracle Retail Xstore Point-of-Service throughout its more than 70 stores. The retailer has utilized the mobile system to ...

73% of customers say experience is a deciding factor in their purchasing decisions, right behind price and product quality. They’re willing to pay more for the qualities that matter most: greater ...

The Retail Customer Experience Index offers a detailed evaluation of how leading retailers are adapting to meet evolving customer expectations in today’s increasingly digital shopping environment.

You can't personalize experiences when customer data resides in six different systems that don't communicate with each other.

Verizon is upping its minimum wage, announcing on Monday that it will now pay at least $20 per hour to retail, sales and customer service teams nationwide. The company says that the new increase will ...

Forbes contributors publish independent expert analyses and insights. Brin is a Toronto-based contributor who covers physical retail. Rails opened its second Washington, D.C. store in Bethesda Row on ...

Verizon is raising its minimum wage to $20 an hour for customer service and retail workers, the telecommunications giant announced Monday. The company also said it will offer sign-on bonuses in many ...