Global customer experience (CX) services provider Concentrix this week inaugurated its third headquarters in Guatemala, ...

Nearshore RPO provider SGF Global has strengthened its South American operations with the acquisition of Colombia's Asertempo ...

After years of steady multiples and a brief pandemic-era surge, valuations across the business process outsourcing industry ...

As enterprises move into 2026, customer experience leaders remain focused on cost, while struggling to make sense of ...

Ratings agencies see little immediate economic fallout for Latin America from the detention of Venezuela’s president, Nicolás ...

As part of the president’s drive to push migrants out of the United States, American diplomats are quietly touring the ...

Camila Ferreira, a Brazilian-born executive with global leadership experience in customer experience and operations, ...

TCS’ latest numbers say that traditional IT spending is losing momentum, but vendors that pivot towards AI infrastructure services can still sustain growth.

American business process outsourcing (BPO) major Concentrix has inaugurated a large delivery center in Lima, reinforcing its ...

Qor has made acquisition, OP360, within six months, following its purchase of JumpCrew, as the company accelerates expansion ...

Check out this video from Nexus Miami, with NGN Advisory CEO Rajat Sharma and People Inc.'s Sreejith Chelanchery outlining a ...

Coforge has agreed to acquire Encora in a $2.35 billion all-stock deal, marking a strategic push at a time when IT outsourcing is slowing.