T-Mobile (TMUS 1.32%) posted yet another quarter of industry-leading subscriber net additions. Its 754,000 new postpaid phone subscribers from the prior quarter was more than double Verizon (VZ 2. ...

T-Mobile came away from the last quarter seeing 19% customer growth, and 30% of those new customers came from its competitors. The un-carrier also enjoyed the highest customer retention rate of ...

Thankfully, customer retention made things right and took steps to ensure I was kept a happy customer. Written by Matthew Miller, Contributing Writer July 9, 2012 at 5:00 a.m. PT ...

Now, in a recent interview, T-Mobile CEO Mike Sievert shared the company’s plans to capitalize on artificial intelligence (AI) for customer retention. Understanding the churn rate ...

Concerns about T-Mobile's brand commitment to customer service exist, but reduced competition lessens the impact on customer retention. Financially, T-Mobile's reasonable P/E ratio and substantial ...

T-Mobile, a multinational telecom company, ... Postpaid service revenues, a key measure of customer retention and growth, climbed 8 per cent to $13.6bn. Part of the report read, ...

Ensure your customer service hits all touch points and provides multiple channels, from live chat and email to texting and phone, to appeal to a variety of users’ preferred methods. 5. Get specific.

With the average user interacting with around nine to 10 apps a day, businesses are wise to create functional mobile apps to complement their existing digital presence.