Your flight is cancelled, so you give the company’s customer service line a call to schedule a new flight so you and your ...

Dan Smoker called United Airlines' official customer service number, but claims an agent eventually transferred him to a ...

By aligning voice biometrics with AI-driven self-service, companies can unlock secure and compliant contact centre performance, says Smartz Solutions.

Voiso, a global provider of AI-powered contact center solutions, is redefining what it means to connect with customers in ...

Rocket CRM has announced the release of expanded automation tools designed to advance customer relationship management and ...

One call centre expert has now revealed the worst times to phone customer service - and it could save you from sitting in a ...

Today, I am sharing: The Application Practice of AI in Customer Service Systems (24-page PPT - JD Finance) The report ...

Janiyah Lynae Jones, 22, allegedly followed the DoorDash driver home and beat her car with a tire iron, causing over $10,000 ...

Chatbots only respond to customers’ simple questions. Agentic AI can perform complex tasks such as starting returns, ...

LivePerson partners with AWS to create a unified platform for managing voice and digital customer interactions through ...

Consumer Reports asks, Are you sick of companies giving you bad customer service when you have a problem with billing or product performance? Learn how to get your complaints taken seriously and ...