IT help desk software enables your support team to track and resolve whatever issues your company's employees encounter. We've tested the top solutions to help you choose the right one for your small ...

In life, there are certain things that just go together. Peanut butter and jelly. Salt and pepper. Batman and Robin. Live chat and CRM software. That last combo might be new to some, but the two are a ...

The best helpdesk software is Zendesk, with solid customization tools, exemplary help and support options, and more features than any helpdesk software we tested. However, this doesn’t mean Zendesk is ...

Looking for the best contact center CRM? Explore the top software and compare features, pricing, and pros and cons to find the perfect fit. Call center representatives use CRM software specifically ...

The competition between Zendesk and Freshdesk is extremely tight, but overall we’d argue that Zendesk is the better choice than Freshdesk if you’re after a top small business CRM with slick platform ...

Looking to add key security features to its new Customer Relationship Management (CRM) product, Microsoft has inked a deal with Network Associates to marry a customer help-desk system with its CRM ...

High costs and scarce resources are driving companies to try a self-service approach to CRM help desk and call center operations wherever possible. However, what's often missing is the key element ...

An introduction to cloud computing from IaaS and PaaS to hybrid, public and private cloud. Read now Salesforce is consolidating its small business efforts such as Salesforce IQ CRM and Desk.com into ...

The Test Drive feature lets you see aspects of the Microsoft Dynamics CRM as part of a guided tour. The Test Drive for Microsoft Dynamics CRM is role-based, so you see different screens and tip boxes ...