This all started so simply. ASOS customer Nick just wanted to know the status of his return. Due to the company’s automated customer service bots however, Nick is more confused now than when he ...

Clothing brand Asos is showing customer service can be cool with its response to a customer on social media. Stephen Cannon from Cumbria sent a light-hearted message to Asos regarding the return of a ...

Online retailer Asos is known for a number of things: cute, size-inclusive clothes; free shipping; exceedingly attractive models; and a seemingly endless supply of wrap dresses and platform shoes.

An ASOS shopper has started what could possibly be the best customer service dialogue on the internet right now. Jay Whalley‎, from Preston, posted on the brand’s Facebook wall after having a problem ...

If there could be a medal for a customer services department then we would like to award that prize to ASOS. Remember when their site crashed in June and people were seriously flipping out and ASOS ...

Asos shoppers have been left wondering if the retailer's page is managed by an army of bots posing as customer service assistants following a series of bizarre, nonsensical interactions. While the ...

An ASOS customer says her account is permanently banned, and she doesn’t know why. Other customers say the same thing has happened to them. In a TikTok that by Wednesday had more than 800,000 views, a ...

Fashion e-tailer Asos has improved the time taken to respond to customer emails after implementing eGain Communications software. Asos adopted eGain Mail software to replace a Microsoft Outlook system ...