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Dubai British expatriates think customer service standards in the UAE are worse than in their home country while expatriates from the developing world are more satisfied, according to a new customer ...

Evri and Yodel have the least happy customers when it comes to contacting delivery firms for help, an annual survey by the ...

Institute of Customer Service surveys conducted between August 2024 and April 2025 showed Saga has the most satisfied customers with a score of 81.7, followed closely by Aviva (81.1) and LV= (80.8) ...

The quality and reliability of goods and services were among common problems, the Institute of Customer Service said. Customer service satisfaction with businesses has slumped to its worst levels ...

BNET UK blogger Julian Goldsmith offers valuable insight into the service data published in the Which? Holidays survey. But there's another issue at the source of many a service lapse -- a problem ...

A pub hotel operator has topped the latest Which? rankings of UK hotel chains, surpassing global brands such as Marriott and ...

Businesses in the sector, which includes retail, hospitality and financial services, also reported that cost inflation waned.