Service revenues for the quarter ending March 31 2025 rose five per cent year-over-year to $16.9bn, the US operator said. Postpaid service revenues, a key measure of customer retention and growth ...

Some T-Mobile customers are reportedly receiving generous retention offers when they attempt to cancel their plan.

Concerns about T-Mobile's brand commitment to customer service exist, but reduced competition lessens the impact on customer retention.

If you’re not a T-Mobile customer but want to get these Magenta Status perks, shop eligible plans here.

How this could influence your current plan Whether you’re with Verizon, AT&T or even T-Mobile, these new prepaid options could give you more leverage when talking to customer retention teams.

T-Mobile has agreed to pay a $15.75 million fine and improve its security in a settlement over a series of data breaches over three years that affected tens of millions of customers.

What T-Mobile didn’t expect was the impact this kind of mentorship program would have on retention.

After 10 years with T-Mobile, I recently jumped ship and signed up for Visible. Here are five important things I learned along the way.

T-Mobile credited its customer-first mindset for the strength of its quarterly and annual results in a Q4 2024 earnings release last week. Total service revenues rose 6% year over year to $16.9 ...

Here's everything you need to know about T-Mobile Magenta Status, including the programs perks, deals, and discounts for T-Moblie customers.

T-Mobile has an answer for those frustrated by automated customer-service calls and it’s not hiring more hotline workers. It wants to build a robust AI platform based on harvested customer data.

What T-Mobile didn’t expect was the impact this kind of mentorship program would have on retention.