Now, in a recent interview, T-Mobile CEO Mike Sievert shared the company’s plans to capitalize on artificial intelligence (AI) for customer retention. Understanding the churn rate ...

Concerns about T-Mobile's brand commitment to customer service exist, but reduced competition lessens the impact on customer retention. Financially, T-Mobile's reasonable P/E ratio and substantial ...

Reports suggest that some T-Mobile customers threatening to cancel are getting better-than-usual retention offers. The reported discounts range from $10 to $20 off per month for six months.

T-Mobile CEO Mike Sievert. (GeekWire File Photo / Taylor Soper) T-Mobile is laying off close to 5,000 employees, ... Sievert also cited increasing customer acquisition and retention costs.

T-Mobile, a multinational telecom company, ... Postpaid service revenues, a key measure of customer retention and growth, climbed 8 per cent to $13.6bn. Part of the report read, ...

T-Mobile credited its customer-first mindset for the strength of its quarterly and annual results in a Q4 2024 earnings release last week. Total service revenues rose 6% year over year to $16.9 ...

What T-Mobile didn’t expect was the impact this kind of mentorship program would have on retention. Roughly 7,000 employees currently have profiles on the platform and about 2,000 of them have ...