When it comes to personal brands, President Donald Trump has one that’s strong and well-defined. For the last four decades—as Trump has been a key figure in business, media and politics—his brash, ...

Customer reviews and ratings play a key role in the customer journey, with as many as 98% relying on them to inform their purchasing decisions. When you know that your products and services are of ...

The shops that win on cycle time, retention, and reputation treat every phase of a repair as part of one connected system.

Ali Hussain has a background that consists of a career in finance with large financial institutions and in journalism covering business. Luis Alvarez / Getty Images Consumer reviews are an important ...

Some companies pay people to post positive reviews. This is particularly common with apps that are free to download, but even ...

The Disney+ streaming service unexpectedly received a low rating in the new American Customer Satisfaction Index. ESPN+ tumbled even more. It sounds nuts, but SoFi is giving new active invest users up ...

CIRCUITS ASSEMBLY, a leading industry publication covering the mixed-technology electronics assembly marketplace, recognized companies that received the highest customer service ratings, as judged by ...