Patient portals are now instrumental to revenue cycle operations and care coordination. Patient experience has grown in importance for hospitals and health systems, particularly regarding the revenue ...

With the advent of social media platforms such as Facebook and Twitter, a tremendous hype was generated by being in constant touch with one another. By virtue of this phenomenon, staying in touch ...

The less time spent in accounts receivable, the sooner the payment becomes part of a provider’s cash flow. Now that patients’ financial responsibility for their care has grown, patient collections are ...

A new survey of teen patients with cancer and their parents sheds light on a source of friction in adolescent oncology: How much access should parents have to their child’s patient portal? While ...

Electronic patient portals provide secure access to health information but require technological proficiency and appropriate devices for effective use. Portals are useful for non-urgent communication ...

A brief out this month from the U.S. Office of the National Coordinator for Health IT found an increase in patient portal access and online medical record download rates over the past few years. In ...

Patient portals were supposed to be healthcare’s digital front door. But what’s the use of a door if nobody opens it? After years of investments in portal technology, patient adoption remains dismally ...

If you’ve logged into your patient portal recently, you may have noticed a shift: the interface is cleaner, the responses are faster, and some tasks are being handled by AI before you even ask. This ...

Beth Cavanaugh, 79, was starting a new medication when she ran into a modern hurdle: Her doctor’s office required all follow-up questions, even those about side effects of the drug, to go through the ...

If 45 percent of patients with hypertension are already measuring blood pressure at home, and an increasing number of patients now have access to communication with their doctors via a secure patient ...

Older adults with chronic conditions benefit from seeing their electronic health records, including clinical notes from their outpatient visits, according to a new study in the Journal of the American ...