If you're expecting a good customer service experience when you need a repair on a major appliance, don't hold your breath. A recent Consumer Reports National Research Center survey of more than ...

Conventional wisdom says to skip extended warranties, including the appliance repair programs offered by CenterPoint (Home Service Plus) and Xcel (HomeSmart). Generally, they don't pay for themselves.

When an appliance breaks, do you shell out for a costly repair, or spend even more on a replacement? Here's a good rule of ...

In her eight years as a content writer and researcher, Alison has published more than 450 home improvement articles and has delved into nearly every topic, including solar, moving and landscaping. In ...

Originally hailing from Troy, Ohio, Ry Crist is a writer, a text-based adventure connoisseur, a lover of terrible movies and an enthusiastic yet mediocre cook. A CNET editor from 2013 to 2024, Ry's ...

Every year the Survey Research team at Consumer Reports gets tens of thousands of responses from our members about problems they’ve had with their kitchen and laundry appliances. In our most recent ...

Buying a new appliance can be exciting, but choosing the wrong one could end up costing you hundreds or even thousands in repairs later. Many homeowners make the mistake of focusing on looks or price ...

While home appliances are often tremendously expensive, maintaining them can potentially increase the value of your house. According to the 2013 Home Features Survey conducted by the National ...