Amazon's distribution network is huge and complex, and often, restocking returned items just isn't worth it for the company.

A year ago, misdirected Amazon returns began arriving at Karen Holton’s house in California. Eventually, she said, they were stacked so high that she could not easily use her door. By Christine Hauser ...

Some shoppers now see a USPS doorstep-pickup as an Amazon return option—schedule a free pickup, print a label, box it, and USPS grabs it Amazon’s label-free, box-free drop-offs (Whole Foods, UPS Store ...

Buying Amazon return pallets is always unpredictable. This one came with a massive price tag and even higher expectations.

SAN JOSE, California (KGO) -- It's an Amazon nightmare. Imagine hundreds of oversized packages appear on your doorstep -- and you have no clue why. You never ordered them. Yet, the shipping spree to ...

Amazon's Prime Day event, running from July 8 to 11, is just around the corner. If you're planning to stock up on tech, household essentials or that robot vacuum you've been eyeing, there's something ...

Someone finally let the cat out of the bag — er, the Amazon box. A Utah couple shared their shock to discover their cat, Galena, was found at an Amazon warehouse in California after mysteriously ...

SAN JOSE, Calif. -- It's an Amazon nightmare. Imagine hundreds of oversized packages appear on your doorstep -- and you have no clue why. You never ordered them. Yet, the shipping spree to your street ...