In an earnings call, executive Tim Wentworth conceded that locking products up might not be the best move for boosting sales.

CEO Tim Wentworth admitted in a recent fiscal report call that combatting shoplifting by locking up items has led to customer dissatisfaction.

Keeping products under lock and key dissuaded customers from purchasing them, Walgreens said in earnings call.

Many consumers are using the news as an opportunity to air out their grievances about their Walgreens shopping experiences. “No sh*t. Last week I went to Walgreens to pick up a

The top executive at Walgreens lamented the loss of sales from putting items like toothpaste behind lock and key to crack down on rampant shoplifting that has plagued pharmacy chains around the country.