SANTA CLARA, Calif. - ServiceNow (NYSE: NYSE:NOW), a prominent player in the software industry with a market capitalization of $218 billion and impressive gross profit margins of 79%, announced its intent to acquire Cuein,

ServiceNow accelerates agentic AI roadmap with acquisition of AI native conversation data analysis platform Cuein

ServiceNow hopes to use Cuein’s technology for providing data analysis and insights from AI-native conversations to reinforce its agentic AI roadmap.

ServiceNow has agreed to acquire Cuein, a company specializing in AI-powered conversation data analysis. This acquisition aims to enhance ServiceNow's AI agents, enabling them to analyze customer interactions across various channels and improve decision-making.